Admins also note they are unable to start with elevated privileges on the app. Most agree that Quick Assist is a handy tool that has been made worse by the Store app.įor example, installations require local admin permission, while the app also installs alongside the older version. Many took to Microsoft’s announcement post to complain about the decision. Windows admins are annoyed that Microsoft is shifting the app to the Microsoft Store. They can get assistance easily without having to go through a tedious process of relaying information. It is designed for those who may not be sure about the ins and outs of Windows and other services. The tool was an evolution of the older remote assistance feature, allowing for more seamless remote access. Quick Assist was launched back in 2016 with the Windows 10 Anniversary Update. The shift to this app was due today (May 16), so Windows admins can no longer get Quick Assist as a native app on Windows 11 or Windows 10. While there were some changes, including a new logo, the big news with the release was Microsoft revealing the app is moving to the Microsoft Store.
Ironically, the new Store apps provided instructions say nothing about the fact that the user has to download the Store app to get support.In April, Microsoft rolled out a Quick Assist application. The new app uses characters as well as numbers, and that might confuse some people If the computer you are supporting has Store app issues (and that's a common problem, for example store apps not working after a Cumulative update was installed and waiting on a reboot). Below screenshot is from a Windows 10 vm running as a standard user. If your users are Standard Users (and they should be) then they won't be able to install the app from the Store as it requires local admin permissions. If you were supporting users in Windows Autopilot using CTRL+Windows key + Q, then that built in ability will be gone. To keep your remote assistance sessions secure, you will need to download the new Quick Assist from the Microsoft Store. The current built-in Quick Assist app is reaching end of service. Quick Assist is an app in Windows 10 and Windows 11 that enables you to receive or provide assistance with your PC over a remote connection.
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